How do I cancel my order?
You will have the option to cancel your order within your confirmation email. You can also go to our 'Contact Us' page and click 'Edit Your Order Now' to cancel or edit your order.
Lastly, you may also contact our customer service team at hello@americanbassusa.com. Please include your order number and the reason for cancellation in your message.
Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.
My Order is Lost!
Don't worry! Most of the time, there is just a misunderstanding that is resolved quickly. If you find that your tracking information shows that your order was delivered, please take the following actions in order to locate your package:
- Please verify the shipping address that was entered on your order at the time of purchase to ensure that it was entered correctly and is where you were expecting the items to be delivered.
- Please check around your residence or place of business to ensure that the driver has not attempted to hide the package to prevent theft. If applicable, check your security cameras to verify if there was a delivery made at the time the package tracking information shows delivered at your location.
- Please check with any nearby neighbors and others living at the residence to see if they have received it for you without your knowledge.
- Allow for at least 1 business day for delayed delivery; Even though showing scanned by the carrier as delivered, sometimes a pre-scan is made by the carrier, and the delivery occurs at a later time.
In most cases, we have found that the item is slightly delayed from when it is scanned, or that the item has been delivered to a nearby neighbor by accident.
If you are unable to locate the item once the above steps have been completed, please feel free to contact us at hello@americanbassusa.com for further assistance, as, depending on where your order was placed originally, we may be able to provide additional courses of action to assist.
Why was my Order Cancelled?
In some cases, American Bass Audio receives an order and is notified that it cannot ship for various reasons.
Please see the detailed reasons below on why this happens and what the best course of action is to correct the issue.
- Incorrect or Invalid Shipping Address Provided
American Bass Audio will cancel orders that have the following destination or address type, along with addresses that are missing information, as seen below:
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Types of Invalid Destinations or Address Types
- P.O. Boxes
- APO/FPO Addresses
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Incomplete or Impartial Address
- Missing Apartment #'s
- Missing Suite #'s
- Unable to Validate Address
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Types of Invalid Destinations or Address Types
Your Order was identified as being a High Risk of Fraud.
To combat the ever-growing problem of identity theft and fraudulent transactions within the e-commerce marketplace, American Bass Audio employs a high level of complex fraud controls that examine the metadata of each transaction, including payment data, card information, billing and shipping address information, order history, device, and IP data.
This data is run through an algorithm that helps us detect when a transaction has a high risk of being fraudulent and, in most cases, does so with spot-on accuracy. When this happens, our Fraud team cancels and refunds the order while emailing the address provided to acknowledge why the order was canceled.
How can I replace my order to ensure it is successfully processed and does not get canceled again?
Simply replace your order on our website, this time ensuring that you select PayPal as your payment method when completing the checkout process.
PayPal adds an added level of security when checking out for both the consumer and the merchant. If you use PayPal during checkout, we should be able to process your order successfully, barring any unforeseen circumstances.
Shipping FAQ
Can American Bass Audio ship to a PO BOX/APO/FPO?
Unfortunately, American Bass Audio is unable to ship to P.O. Boxes, APOs, or FPOs at this time due to the size and weight of the items being shipped.
If you would like to ship to an address listed as a PO BOX/APO/FPO, we recommend purchasing via another authorized retailer (Amazon, eBay, etc.) that currently allows items to be shipped to this address type.
How to File a Shipping Claim with Checkout+
Stuff happens in transit—packages get lost, boxes get crushed, porch pirates exist. Checkout+ covers your order against all of it, and approved claims ship free.
What's covered
- Lost packages
- Damaged items
- Stolen deliveries
- Wrong items shipped
- Missing or defective products
How to add it
There's a Checkout+ toggle in your cart. Flip it on before you check out, and it'll show up as a line item on your order.
Filing a claim
If you added Checkout+ and something went sideways:
- Head to our Returns, Warranties, and Claims Center
- Enter your order number and the email you used at checkout
- Click Continue
- Find your order, tell us what happened, and upload any relevant photos
Use the same email you used to place the order with; otherwise, the system won't pull it up.
How long do you have to file
30–45 days from your order date, depending on the issue.
Didn't add Checkout+?
Reach out to us directly, and we'll see what we can do:
- info@americanbassusa.com
- (440) 248-5858
Sponsorship FAQ
How can I get a sponsorship or join Team American Bass?
We're truly honored whenever we learn that someone is eager to showcase our brand in their hometown and through their personal vehicle.
At the moment, American Bass Audio does not offer a sponsorship program.
Our commitment to maintaining minimal overhead and carefully managing our operating expenses allows us to provide our premium products at the most competitive prices. This strategy includes foregoing sponsorship programs to ensure our focus remains on delivering exceptional value to our customers.
Payment FAQ
Does American Bass Audio offer financing?
American Bass Audio is proud to offer financing options through Shop Pay and Snap Finance.
Returns, Exchanges, & Warranties FAQ
Do you offer refunds or exchanges?
Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Returns can be made for store credit or for a cash return to your original payment method.
We also offer exchanges, but they do not include free shipping. Please visit our Returns, Warranties & Claim Center to initiate a return or exchange and check out our Returns & Exchange Policies.
Refunds will be processed to the original payment method within 5-7 days of receiving the returned item.
What is American Bass Audio's Return Policy?
American Bass Audio is proud to offer a 30-Day Hassle-Free Money Back Guarantee for all purchases made on our website, AmericanBassUSA.com. Whether you are having second thoughts, a sudden change of heart, or just want to upgrade to the next level, we have you covered!
Our full Return Policy is available here. You can also start your return at our Returns & Exchange Center.
What is American Bass Audio's Warranty Policy?
American Bass Audio proudly offers a 1-year manufacturer's warranty for all American Bass products to authorized dealers and distributors. There are a few things to note:
Products purchased online through an uncertified dealer do NOT have a warranty from American Bass.
Product warranties are only for manufacturer defects. Product warranties do not apply to products that have experienced negligence or abuse.
Refurbished products have a 90-day warranty.
You can read our full warranty policy here. If you have a manufacturer's defect and would like to exercise your warranty, please visit our Returns, Warranties, & Claims Center.
You can also purchase extended warranties (warranties greater than 1 year) at checkout through the Consumer Priority Service (CPS) Warranty!
Extended warranties are managed through CPS, and you will receive an email from CPS as soon as you purchase an extended warranty. The email will detail how to file a warranty claim and provide details on your warranty coverage.
How do I return an item?
You can start your return at our Returns & Exchange Center. Simply take the following steps:
- Enter your order number and the e-mail used on your order
- Follow the steps to complete the submission of your return
- Once your request is approved, you will get a confirmation email with shipping guidelines
When you are conducting your return, just ensure that:
- The product is in unused and resellable condition
- In the original packaging with all the tags intact.
Your returns can either be refunded to you as store credit or to your original payment method. Please read our full refund policy here. This policy is not extended to Amazon, eBay, or any other authorized reseller.
Returns can be sent to the following address:
American Bass Audio Returns
1605 Enterprise Parkway
Twinsburg, Ohio 44087
Upon receiving your item(s), an email notification will be sent to you to confirm that we are in possession of your items. We will send another email when we process your refund. We process most refunds the same day we receive them; however, please allow 48 hours from the time of arrival at our facility for processing.
Once processed, please allow 5 to 7 business days for the funds to be restored to your original payment method.
I Purchased Consumer Product Service’s Extended Warranty, and My Product is Broken. What do I do?
We’re sorry to hear your product isn’t working as expected. If you purchased an Extended Warranty from Consumer Priority Service (CPS) when placing your order, you’re covered — and getting a replacement or repair is easy.
What Happens If My Product Breaks?
If your product stops working due to a manufacturer's defect or accidental damage (depending on your warranty plan), you can file a claim directly with CPS — not through American Bass Audio.
How to File a Claim with CPS:
You can contact CPS in any of the following ways:
Online: Visit www.cpscentral.com and click “File a Claim” at the top right
Email: Send a message to cs@cpscentral.com with your warranty details
Phone: Call 800-905-0443 (toll-free)
Before You File a Claim, Make Sure You Have:
- Your original purchase receipt
- The CPS warranty information (you should have received this via email shortly after purchase)
- A brief description of the issue
- Any photos or videos showing the problem (if applicable)
What Happens After You File?
Once your claim is submitted, CPS will:
- Review your warranty coverage.
- Reach out to you with the next steps, which may include troubleshooting, repair instructions, or a replacement process.
- Cover shipping costs if your plan includes free shipping.
Note: If you didn’t receive your CPS warranty email or you’re unsure whether you purchased one, contact CPS directly or email us at info@americanbassusa.com, and we’ll help you track it down.